DROPPING a policy that I can't use?

Question

So it seems I have been driving around with an ERS plan that I can't use because I have a Class A Motorized RV. Apparently I need the Good Sam Platinum Plus plan. Since I've been paying in to a plan I can't use I was hoping for at least some kind of discount to upgrade from my useless regular plan that's paid through 2020.

But I was told by a service rep that I'd have to pony up the whole $180 and consider the money I've paid in already for the useless plan a waste.

I hope someone at Good Sam is interested in keeping a customer. If not, Coach-Net seems pretty interested in keeping customers as does FMCA.

toedtoes · Answer

Shouldn't you have read the details before signing up?

I get your frustration, but I'm not sure any company would reimburse you because you failed to verify it was the service you needed before purchasing it.

good_sam_care_t · Answer

Hello deprived,Thank you for your time and post, I apologize for confusion regarding your roadside coverage. Please allow us to look into this matter further. Please provide your membership and contact number in a private message.Thank you,EllaGood Sam Care Team

deprived · Answer

toedtoes wrote:Shouldn't you have read the details before signing up?Why would you even bother respond like this?  What do you get out of this?

mdkmdk · Answer

I got caught during the transition from where the old regular policy covered motorized RVs, and the requirement for the new Platinum level policy. I renewed for 3 years the year before they changed the rules, and they have honored my coverage until next year at the old rate when my 3 years expires. I think they've done good by me, and I will continue to use them until some other ERS company can give me the same level of service at the same price. I doubt I'll be changing companies any time soon. :)

good_sam_care_t · Answer

MDKMDK,Thank you for contacting Good Sam and sharing your feedback. We appreciate you taking the time to post today. Have a great day!Thank you,StacyGood Sam Care Team

Forum Discussion

DROPPING a policy that I can't use?

About Customer Support

Related Content

Calculating voltage drop

DirecTV dropping DNS

Converter voltage drop

Tow Truck Policy

Tear Drop