ERS auto renewal question for Marcus/designee

Question

I was set up for auto renewal until July 26th when a rep I talked to took it off for some reason.

Anyway....

I could have sworn that I received a mailer a couple of years ago that indicated that if I set up auto renewal my rates would not go up. Did I just dream that? The rep I talked to on the phone didn't know anything about that.

Can you please clarify?

i_am_still_wayn · Answer

Not a Clue wrote:I could have sworn that I received a mailer a couple of years ago that indicated that if I set up auto renewal my rates would not go up. While there is a cost in procuring new customers, there is no cost in retaining old customers. Why, then, would an organization build in a cost factor to retain an old customer, when that cost could and should be shifted to obtaining new customers and growing a business

gsroadsideassis · Answer

Not a Clue, thank you for your RV.net post.  I am happy that we were able to assist you with your question regarding your Roadside Assistance auto renewal.  Please feel free to contact me if you have additional questions or require further assistance.  Thank you for your membership. Frank

msmith1199 · Answer

GSRoadsideAssistance wrote:Not a Clue, thank you for your RV.net post.  I am happy that we were able to assist you with your question regarding your Roadside Assistance auto renewal.  Please feel free to contact me if you have additional questions or require further assistance.  Thank you for your membership. FrankMaybe I missed something, but where exactly did you answer the question?

msmith1199 · Answer

Not a Clue wrote:I was set up for auto renewal until July 26th when a rep I talked to took it off for some reason.Anyway....I could have sworn that I received a mailer a couple of years ago that indicated that if I set up auto renewal my rates would not go up.  Did I just dream that?  The rep I talked to on the phone didn't know anything about that.Can you please clarify?I can tell you I recently signed up for the service and I selected the auto renewal feature.  The disclaimer clearly said they would send an email before the renewal and I could opt out at any time, but if you didn't opt out that the membership would renew at the current rate at that time.  No where did it say it would not increase with the auto renewal.

msmith1199 · Answer

msmith1199 wrote:GSRoadsideAssistance wrote:Not a Clue, thank you for your RV.net post.  I am happy that we were able to assist you with your question regarding your Roadside Assistance auto renewal.  Please feel free to contact me if you have additional questions or require further assistance.  Thank you for your membership. FrankMaybe I missed something, but where exactly did you answer the question?I see from another thread that you are likely answering these questions privately with the person asking them.  It may save you guys some time if you answer generic questions like this on the public forum so others can see the answer.

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ERS auto renewal question for Marcus/designee

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