ERS renewal

Question

Recently, I received a notice that my ERS would be expiring in July. Since we will be on the road during that time, I thought I would go ahead and renew now (we're leaving in two weeks). Last year, I used a portion of my GS Reward Card points and decided to do the same this year.

I then went on-line and renewed my ERS for one year using 10,000 reward points. Yesterday I received new cards and noticed that it expires in April of 18 rather than July of 18.

It looks like instead of renewing my existing ERS, Good Sam initiated a new ERS.

Please advise,

Thank you

Ron

good_sam_care_t · Answer

Good Evening Ianerd,Please send us a private message with your membership number(s) and contact information so we can investigate this and follow up with you. We want to see what we can do to assist you.Thank you...Good Sam Response Team.

lanerd · Answer

Thanks anyway... we called and got it all straightened out.  GS did indeed start a "new" ERS account rather than renewing our existing one.  Someone there needs to get their act together. Ron

good_sam_care_t · Answer

Ron,Thank you for providing an update and I am sorry about the confusion. Safe travels,StacyGood Sam Care Team

rockhillmanor · Answer

They have been doing this for years and it looks like they are not going to stop.

They send you junk mail telling you your membership is expired. When it is NOT. In hopes that you run to pay it although you still have months left on your current membership. I.E. they got your money for something you should not have had to pay for. Then try getting it back. Fraud.

lanerd · Answer

Well, sorry to disappoint you Rocky, but they fixed me right up, no problem at all. Just cost me a 5 min phone call..... that I shouldn't have had to make.

So, I agree with your assessment on their procedure. I have no doubt you're correct.

Ron

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ERS renewal

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