existing customers not valued

Why do you believe that "new customer deals" are not very common? Credit cards are one big example. You may be unhappy with CW for this practice but the practice is NOT unusual.

There is no effort put into customer retention. It's all about getting new customers.
Maybe the theory is, once they're signed up they will renew and not check prices or go on automatic renewal?

As Dutchmansport stated, it's not just GS.

jjj wrote:
I was told at my camping world is to let it laps for a day and go into the store and renew as a new customer and get the lower price.

or you take it one year, the wife the next
bumpy

TyroneandGladys,

Thank you for contacting Good Sam and providing your feedback. Please send a private message with your Good Sam membership and your phone number for assistance.

Thanks,
Stacy
Good Sam Care Team

Your post won't change anything. This topic has been beaten to death. Seems the price difference between existing members and new members comes up ever couple months on these forums. As long as it's been discussed, nothing has changed yet. As with your cell phone / I-phone data plan, cable or satellite television provider, even bank cards with low interest rates the first year or so ... it's the "bait" to hook new customers. Once on the line, they real 'em in. That's exactly why we never renewed with DirectTV, DishTV, Huges.Net, and a few phone plans in the past that started getting real dicey in price after a while.

GSRA is no difference. They are tossing the bait out there, and as long as they keep getting bites, they'll continue. You won't win this one.

I was told at my camping world is to let it laps for a day and go into the store and renew as a new customer and get the lower price.

Totally agree