Extended Service Plan Cancellation

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in future if you would like.

Thank you,
Ella
Good Sam Care Team

Hello durb747,

Thank you for your time, please provide your contact number and policy number in a private message. We will look into this further.

Thank you,
Ella
Good Sam Care Team

ostbob wrote:
NOT A HAPPY CAMPER

We had a blown tire and waited until we got home to send in the paper work to get reimbursed. We had to pay GS because GS extended service which covers the tires were closed on the weekend.

Now I've called to cancel the policy and they said they can't cancel our policy because THEY HAVEN'T SENT US OUR CHECK YET! So you must keep paying monthly until they decide to send you your check. This doesn't' seem legal to me. The only thing that matters is that we were current and covered on the date of the claim.
This program is sold with the promise that you can cancel at anytime, and I think I saw something about it might be prorated, but nothing about this issue.

I have requested to speak to a supervisor so we'll see what happens.

Supervisor called and said there was a misunderstanding. You can cancel before they write the check but not before they fully investigate the claims you've made. If you cancel before the claim is closed then you don't have a policy and your claim is closed also. close your claim to early and you won't be reimbursed. I appreciate them calling and watching this forum but both customer service people I talked to made it clear that I couldn't cancel until they wrote us a check. More training is needed for the CSR for sure. I have since received reimbursement for a blown tire. Also was reminded that they don't pay for mobile RV repair SERVICE charges. Something to consider. Our guy repaired the RV next to us then ours and still charged us a $100 service charge. My local guy at home only charges $35..

I AM THINKING OF CANCELLING MY G/S EXTENDED SERVICE PLAN. HERE'S WHY: WE BOUGHT A NEW TO US 2003 NEWMAR KOUNTRY STAR. ONLY HAD 33,500 MILES ON IT, ONE OWNER. I BOUGHT THE EXTENDED SERVICE PLAN FOR THE 4200 MILE TRIP FROM VIRGINIA TO VANCOUVER,B.C. THE COACH HAD BEEN GONE OVER AND FLUIDS CHANGED AND SEVERAL REPAIRS DONE BEFORE THE TRIP.MOTORHOME RAN BEAUTIFULLY THE WHOLE TRIP NO OIL USAGE OR LEAKS ETC. WHEN WE GOT HOME I NOTICED A NEW OIL LEAK FROM THE CAT. MOTOR. THE MECHANIC TOLD ME THAT IT WAS THE OIL COOLER LEAKING. SEVERAL OTHER REPAIRS WERE MADE EG. THE EXHAUST REPAIRED AND A PYROMETER AND BOOST GUAGE INSTALLED. THE CLAIMS DEPT. OF G/S EXTENDED SERVICE PLAN WAS CONTACTED BEFORE THE WORK WAS STARTED, BY THE SHOP'S ACCOUNTANT, AND THEY TOLD THE SHOP I HAD TO PAY MY $500.00 DEDUCTIBLE TO THE SHOP FIRST. THE ESTIMATE ON THE JOB WAS $1349.00 CAN. PLUS MY DEDUCIBLE. THE ACTUAL BILL WAS $1550.00 SINCE THEY FORGOT TO CHARGE FOR THE CONTAMINATED ANTIFREEZE AND 1 HR. LABOUR TO PRESSURE TEST THE COOLING SYSTEM FOR THE OIL COOLER. WHEN I PHONED TO CHECK ON MY CLAIM, THE Y SAID THE CHEQUE WAS SENT. SURPRISE! BUT ANOTHER SURPRISE: ANOTHER $500.00 US $ FROM THE CHEQUE. BOTTOM LINE PAYOUT IS $510 US. G/S WOULDN'T COVER THE ANTIFREEZE OR PRESSURE TESTING. VERY REPUTABLE SHOP AND FIRST RATE WORK. WHY THE NO COVERAGE ON THE WORK? AND WHY THE DOUBLE DEDUCTIBLE? MY $2000.00+ JOB WAS ONLY COVERED TO $625.00 CAN. CAN YOU EXPLAIN...THANKS.

Scott Blanc is a man of his word. When I cancelled my policy I had some problems with the refund. Scott said he would handle it and he did.

RT

Hi Ostbob,

Your policy will be cancelled effective today, per your request. Your reimbursement for the tire claim will also go out today.

I'm sorry for the confusion, our customer service agent wanted to insure that we did not cancel your policy if there was a claim pending approval. The claim has been approved, so there is no issue.

We are sorry for the inconvenience.

Hello ostbob,

Thank you for contacting Good Sam. I apologize for the expereince you are having with your extended service plan.
I will look into the issues you are having with the Good Sam Extended Service team.

Thank you,
Ella
Good Sam Care Team

NOT A HAPPY CAMPER

We had a blown tire and waited until we got home to send in the paper work to get reimbursed. We had to pay GS because GS extended service which covers the tires were closed on the weekend.

Now I've called to cancel the policy and they said they can't cancel our policy because THEY HAVEN'T SENT US OUR CHECK YET! So you must keep paying monthly until they decide to send you your check. This doesn't' seem legal to me. The only thing that matters is that we were current and covered on the date of the claim.
This program is sold with the promise that you can cancel at anytime, and I think I saw something about it might be prorated, but nothing about this issue.

I have requested to speak to a supervisor so we'll see what happens.

thanks for all the responses! appreciate it!!!

Good Luck. They can't make any money cancelling.