Frustrated with Roadside dispatcher

First of all, I have been a member of GS Roasdide Assistance for several years and have been very pleased with the service (three times prior to this occurance). Yesterday my wife had a blow out on I-40, about ten miles east of Lebanon, TN, which is 35 miles east of Nashville. She unfortunately did not have her GS card with her so she called me and I contacted GS Roadside Assistance. The dipatcher could not find my membership in her database. After several minutes she put me on hold and called Good Sam Customer Service to verify that I was in fact a member an that my roadside assistance was still valid. After about another ten minutes, the dispatcher came back on the phone, confirmed my membership, and told me that a service truck had been dispatched from Nashville. Now I have used this service before and I know there are providers in the GS network in Lebanon, so I inquired as to why they were using one from 50 miles away. I got a lot of I don't knows, I don't know where you are in relation to the providers, and the computer picks the providers. After spending what seemed like and eternity on the phone with the dispatcher, I got out the yellow pages, located provider in Lebanon that is on your list, and had someone on scene to assist my wife within ten minuites. Had she waited on someone from Nashville, who would have been driving 45 plus miles in rush hour traffic, my wife and two small grand children would have been stranded for well over an hour.

Please get your dispatchers access to a map so that they can make intelligent decisions and not just rely on a blind computer program.