Good Sam Access problem

Question

Called good sam help line today to consolidate an old and new good sam accounts. Was told that everything had been taken care of. Tried to login later today to veriy access and cannot sign in to good sam or road side accounts and cannot reset password.

Called the good sam cust service and the rep told me that there was nothing that he could do but send an email to the tech support team and that I would be contacted within 48 hours.

very frustrated that a simple online access problem will take a minimum of 2 days to correct.

Is this normal good sam customer service?

good_sam_care_t · Answer

Good Evening frayfl,Let me see what I can do for you.  can you please send me a private message with your membership numbers (good sam club and good sam roadside) and I can see if there is anything I can do for you.Thank you...Rudy

mx727 · Answer

It always annoys me when I buy a new camper and the dealer can't just add on to my existing account. Instead, they issue a new number and then I have to go through the **** you are dealing with frayfl.

Good luck.

beemerphile1 · Answer

It doesn't seem like waiting 48 hours for tech support to make the correction is that big of a deal.

frayfl · Answer

48 hours is not a big deal, however I did not believe that they could resolve my logon issues and they have not.

I called cust service again and the rep said he would get the problem resolved today.

I also sent my member info as req in an earlier req in this thread

good_sam_care_t · Answer

frayfl,Thank you for providing an update. We did not receive your original private message. Please send it again so we can assist. Thanks,StacyGood Sam Care Team

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Good Sam Access problem

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