I own a 2013 Thor ACE purchased at camping world, invested the thousands of dollars on the good sam extented plan, and now that I have a major problem witht he coach, good sam is beating around the bush, saying maybe your manfactur warranty covers that, and if they dont we only cover so much, really I though they were better than that, they know when the coach was bought and that the manafactur warranty is up,not really happy with either camping world or good sam and this waiting for a supervisor to call.

Hello thegrunt, I'm terribly sorry to hear this. If you could please send me a private message with your contact information, I can have someone reach out to you as soon as possible. Please also let me know if you need anything else. Thank you for your time, have a good day!Elizabeth Black-OsbornMarcus Rapid Response Team

good sam has been in touch hopefully all goes well, will update soon.

Please do let us know if they were able to work out the issue

Good Sam Care Team wrote:Hello thegrunt, I'm terribly sorry to hear this. If you could please send me a private message with your contact information, I can have someone reach out to you as soon as possible. Please also let me know if you need anything else. Thank you for your time, have a good day!Elizabeth Black-OsbornMarcus Rapid Response TeamReply in 15 minutes! THAT IS SERVICE!Vic

As of the end of the day Thor said they would send the part for the slide and good sam said they would cover it if they can do it in a specified amount of time, we will see, I hope Good Sam keeps there promise of satisfaction guaranteed. we will see.

good sam beating around bush | Good Sam Community

18 Replies

wbwood
Explorer
Nov 13, 2013
Noel wrote:
So why did Thor not pick up parts and labor for a new 2013 unit? Did they have a one year warranty and you just missed the end date?

I was wondering why it wasn't fixed under the year warranty myself. Shouldn't have anything to do with extended warranty at all unless he bought it over a year ago.
Noel
Explorer II
Nov 12, 2013
So why did Thor not pick up parts and labor for a new 2013 unit? Did they have a one year warranty and you just missed the end date?
kalynzoo
Explorer
Nov 12, 2013
Why would you question their promise? Unlike a government, when a business makes a promise they are legally bound to keep the promise. I presume that the specified amount of time is industry standard, so smile, your worries appear to be over. JMHO
thegrunt
Explorer
Nov 12, 2013
As of the end of the day Thor said they would send the part for the slide and good sam said they would cover it if they can do it in a specified amount of time, we will see, I hope Good Sam keeps there promise of satisfaction guaranteed. we will see.
vic46
Explorer
Nov 12, 2013
Good Sam Care Team wrote:
Hello thegrunt,

I'm terribly sorry to hear this. If you could please send me a private message with your contact information, I can have someone reach out to you as soon as possible. Please also let me know if you need anything else. Thank you for your time, have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team

Reply in 15 minutes! THAT IS SERVICE!
Vic
fla-gypsy
Explorer
Nov 12, 2013
Please do let us know if they were able to work out the issue
thegrunt
Explorer
Nov 12, 2013
good sam has been in touch hopefully all goes well, will update soon.
Good_Sam_Care_T
Explorer II
Nov 12, 2013
Hello thegrunt,

I'm terribly sorry to hear this. If you could please send me a private message with your contact information, I can have someone reach out to you as soon as possible. Please also let me know if you need anything else. Thank you for your time, have a good day!

Elizabeth Black-Osborn
Marcus Rapid Response Team

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good sam beating around bush

18 Replies

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