So I was considering not renewing my Good Sam membership coming this June but I got an offer in e-mail for 3 years for $69. This included a $25 Camping World coupon AND free shipping with no minimum order to Good Sam members!!! I figured for that I would renew for another 3 years until 6/21. So I get my packet in the mail and the coupon for $25 is ONLY good in store. No online shopping! Also the offer to ship free has been changed to $39 minimum!! What about the no minimum?? I call and am told by "Joseph" I am flat wrong there never was a NO MINIMUM offer made to me! I said there was and I had the e-mail to prove it. He was very snarky about it saying I was absolutely wrong! I had to call back so I could find it and ended up with Vanessa a supervisor. She apologised for Joseph and acknowledged the offer had been there. I had found the e-mail and actually found the offer on their web site. She said she was sorry but the offer had changed to $39.00 minimum. I said Since that with the coupon is what made me decide I wanted a refund. She sent me over to CS billing who apparently was issuing a refund.Well 2 1/2 weeks later NO Refund has been issued and they still have me signed up until 2021! I called back today and they know nothing about me requesting a refund. Now a manager is supposed to call me back within 72 hours, for what? To wait me out so I don't get back my $69?I'll wait 72 hours and then I'm requesting a charge back on my credit card! I'll never ever do business again with Good Sam! Oh yah, they had the nerve to remind me that road side assistance was due later this month! :) Good luck with that!Brian

It still is amazing that this problem could have been resolved with a manager that had good customer relation skills. Managers do have the ability to insure that a customer remains a customer. One bad experience means that you need many good reviews or you continue to lose customers.

huntram,Thank you for contacting Good Sam and providing your feedback. I am sorry to hear about your experience and would like to assist. I will send you a private message. Thanks,StacyGood Sam Care Team

Be calm..lthis is a business dispute. GS will make the refund.

Doesn’t surprise me. I spent hours on the side of an Interstate shivering with the DW and dog in a snow storm on Presidents Day weekend a couple years back, thankfully we managed to limp into a pullout, waiting for a GS RS tow truck. When a truck stopped by after 2 hours the driver openly admitted that they weren’t going to take a “deeply discounted fee” when they couldn’t keep up with customers willing to pay the full pop, but were we running out of gas or anything? I replied that we were out of propane and almost out of gasoline (below genny cutoff point) but couldn’t run the chassis engine because we had lost a trans. cooling line and had lost too much fluid. He apologized that he only had 5 gallons and that wouldn’t get us above cutoff point so I said it was better he save it for someone that could use it. After a few more hours the storm broke and somebody arrived to tow us the 40’ish miles into town. Except the driver was too tired (or lazy) to drop the driveshaft so (unknown to me, he lied) he towed it at highway speed, with the driveshaft in place and the trans critically low on fluid. It cost me $5k for a rebuilt transmission torn up by the tow, a couple nights in a hotel, a weeks car rental while my trans was rebuilt unnecessarily, and a 600 mile return trip back there a week later to return the rental car and pick up my unit. But hey, they did say “I do apologize for any inconvenience you may have experienced”.That’s worth something? Right?

Wouldn't matter even if the transmission was full. Modern transmissions do not have a rear pump driven off the driveshaft end so a tow at highway speed with the driveshaft in place will most certainly burn your transmission up. 1st rule of towing. I would have taken the tow company to small claims court.

Good Sam Club (another rip-off) | Good Sam Community

19 Replies

Good_Sam_Care_T
Explorer II
Apr 24, 2018
Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team
jdb7566
Explorer
Apr 09, 2018
JaxDad wrote:
Doesn’t surprise me.

I spent hours on the side of an Interstate shivering with the DW and dog in a snow storm on Presidents Day weekend a couple years back, thankfully we managed to limp into a pullout, waiting for a GS RS tow truck. When a truck stopped by after 2 hours the driver openly admitted that they weren’t going to take a “deeply discounted fee” when they couldn’t keep up with customers willing to pay the full pop, but were we running out of gas or anything? I replied that we were out of propane and almost out of gasoline (below genny cutoff point) but couldn’t run the chassis engine because we had lost a trans. cooling line and had lost too much fluid. He apologized that he only had 5 gallons and that wouldn’t get us above cutoff point so I said it was better he save it for someone that could use it.

After a few more hours the storm broke and somebody arrived to tow us the 40’ish miles into town. Except the driver was too tired (or lazy) to drop the driveshaft so (unknown to me, he lied) he towed it at highway speed, with the driveshaft in place and the trans critically low on fluid.

It cost me $5k for a rebuilt transmission torn up by the tow, a couple nights in a hotel, a weeks car rental while my trans was rebuilt unnecessarily, and a 600 mile return trip back there a week later to return the rental car and pick up my unit.

But hey, they did say “I do apologize for any inconvenience you may have experienced”.

That’s worth something? Right?

The snow storm should have been your clue that it could be a long wait, regardless who your roadside contract is with.
Good_Sam_Care_T
Explorer II
Apr 09, 2018
Hello huntram,

Thank you for providing your feedback, please let us know if we can be of assistance in the future.

Have a good day!

Thank you,
Ella
Good Sam Care Team
huntram
Explorer
Apr 09, 2018
The refund has been credited to my card. It took e-mailing Marcus as shown on this forum because I could get nowhere with customer service, but the rapid response team did come through from the email!
Just wanted to close this thread with the positive results!

Thanks,
Brian
Ozlander
Explorer
Apr 07, 2018
I find it strange that charge will show up on your credit card within a day, but a refund takes a week.
Good_Sam_Care_T
Explorer II
Apr 07, 2018
Hello huntram,

Thank you for your time and post, please allow 5-7 business day for the refund to process.
Please let us know if we can be of further assistance.
Have a good day.

Thank you,
Ella
Good Sam Care Team
huntram
Explorer
Apr 07, 2018
Just an update....4 days since they said they processed my refund. GS site shows I'm not a member any longer till 2021 but..... I still haven't received the refund on my credit card. Usually 4 days is long enough for it to post.. will keep looking.

Brian
jim1521
Explorer
Apr 05, 2018
Wonder how long it will be until this thread "disappears"?

Certainly been known to happen here.
Bird_Freak
Explorer II
Apr 05, 2018
What GS and CW promise today is not what they honor tomorrow.
rockhillmanor
Explorer II
Apr 05, 2018
same o, same o.

Same problems repeated over and over for MANY MANY years. :R

I just don't understand: 1. Why they continue to try and trick their customers, and 2. Why they haven't been fined, sued for their continued fraudulent billing and bait and switch advertising.