I understand your frustration, as my request for a tire change took longer than needed because closer repair facilities were not utilized. HOWEVER: I really do not wish to pay much more than I already pay for emergency roadside service. I understand that GoodSam, CoachNet and AAA along with all the less known ERS providers must contract with service facilities. They pay less, but they offer a contracted area of service.
Guess if you want speed, you call the guy across the street, but if you want the ERS (insurance) to pay you call and wait. It is the same with prescriptions...you want it fast, go to the friendly local guy, but if you want it free or for less, go mail-order or to the contracted chain.
Glad you got back on the road safely.
Happy Trails, and may you never need to use ERS in the future.