I have used GSESP now for some years and each and every time I have submitted a claim for repair I have never been refused. I have saved thousands on repairs. I have my service facility submit my claims prior to any work being done. Each time I have done this, approval has been granted. I just had extensive work done on my unit, preparing for this summers use. Jack replaced, refrig rebuilt, inverter/converter replaced, ac unit replaced, sat repaired. The cost to me, my deductable. This has to be the best investment I have made concerning my RV. To list all the work I have had done with the approval of GSESP would be to lengthy. I have read where others have been refused and wonder to myself if these horor stories are actually factual.