Good Sam ESP through CW or direct with GS?

Rollnhome wrote:
So did the Rapid Response Team help you or is it just coincidence?

No, the mobile repair service finally found some one in the Good Sam food chain that got approval after several phone calls working their way up the chain. When I first called Good Sam they were helpful and gave me hope that a quick repair would happen and that the service organization needed to call for approval.
I then called a mobile service organization and informed them that I had Good Sam insurance and they came out an got my policy number, VIN, and took several photos and diagnosed the problem to be a bad awning motor.
The service folks went away telling me they needed approval and would return with the part in a couple of days. After waiting over a week I called to get status and they said they were still waiting for Good Sam approval. After 12 days and several phone calls of "getting the run-around" they finally got the approval.
I don't know if this is typical of the RV insurance industry, but if it is there is a lack of concern towards the customer and maybe completion is the way to solve this lack of response. My auto insurance approval and payment cycle is very responsive and maybe Good Sam should learn from them.