Good Sam ESP through CW or direct with GS?

Scott Blanc wrote:
We have no motivation to drag approvals out, it just creates customer service issues and drives up our costs of handling a claim.

This is a good example of why we recommend that you call us first to see if we can find a Preferred Provider in your area with the expertise to handle your particular mechanical problem. The repair facilities on our Preferred Provider database are all familiar with how to process a claim with us and these types of delays are eliminated.

I am glad to see that Good Sam wants to expedite the claims and it is everyone's advantage to do so. I did call Good Sam first and they did not advise or provide me a list of "preferred" repair facilities to chose from. All they said was that I should contact one and they should call for approval. I went to the office where I am staying and they provide me with a mobile service that others have had good luck with. I called the repair folks and they claimed to have worked with Good Sam and other insurance companies a lot and they would take care contacting and getting approval from Good Sam. I provided my insurance policy number and phone number that I had to them. As it turns out there are many numbers available to call for a claim because evidently there are many underwriters for Good Sam. I got my policy from Camping World that claims to be Good Sam, but it is not the same as if I purchased the policy directly from Good Sam. Evidently my underwriter is Assurant Insurance and is some kind of affiliate or underwriter for Good Sam.
My suggest would be for Good Sam to provide one number to call for a claim that is valid for the entire US and not make the customer play dial a prayer to get the correct person to talk to. Good Sam should be able to work that out shielding the customer from dial a prayer.
I am provide my experience and suggestion is good faith and hope it is taken as that.