For a business that's been around for 52 years they must be doing something right for their customers. Relying on a blog to make your decision is not the most reliable method. What you'll find is most of the negative comments are from the same folks time and time again in different blogs that have been opened. To find someone actually making positive comments on any blog is rare. Lots of folks do not blog, not online, or not computer savvy. If you actually counted how many different people are making these negative posts you certainly would find it is a very low percentage of policy holders. BBB rates GS ESP at A+ and list all complaints and answers. Maybe you might take a look there to see what is being reported and the answers given.