Good Sam Extended Service Plan
To all, In 2010 I bought a Veranda 300 and since it was an orphaned coach I thought it wise to buy an Extended Service Plan. I am a Life-member of Good Sam and thus called them first. BIG MISTAKE!!...
Forum Discussion
Dear Al,
I am sorry to hear that you are dissatisfied wtih the Good Sam Extended Service Plan. I would like to clear up any misconceptions about the coverage. Good Sam ESP is a Mechanical Breakdown Insurance and is designed to cover mechanical failures for the hundreds of components in a typical RV. It does not cover things like the body panels, roof, furniture, and other non-mechanical components.
I stand by the statement that Good Sam ESP has the best coverage in the industry. We will not deny a claim on a covered mechanical component that fails due to norman wear and tear, while most other service contracts or MBI policys will. However, we will not pay for a worn couch! A couch is not listed in the list of components that any MBI or service contract will cover, under any circumstances. I can pull the call to see who promised that a couch would be covered. I will be very suprised if any of our licensed sales professionals promised that we would cover a couch, but if that is the case, I will personally replace your couch when it wears out! All sales calls are monitored for compliance and accuracy, and agents receive extensive training.
In summary, Good Sam ESP has a record of paying thousands of claims each month. In fact, one out of three of our customers has a covered claim EACH YEAR. If you compare that to the number of homeowner's or auto insurance claims that are paid, I think you will agree, this is one insurance policy that is worth having.
I am sorry to hear that you are dissatisfied wtih the Good Sam Extended Service Plan. I would like to clear up any misconceptions about the coverage. Good Sam ESP is a Mechanical Breakdown Insurance and is designed to cover mechanical failures for the hundreds of components in a typical RV. It does not cover things like the body panels, roof, furniture, and other non-mechanical components.
I stand by the statement that Good Sam ESP has the best coverage in the industry. We will not deny a claim on a covered mechanical component that fails due to norman wear and tear, while most other service contracts or MBI policys will. However, we will not pay for a worn couch! A couch is not listed in the list of components that any MBI or service contract will cover, under any circumstances. I can pull the call to see who promised that a couch would be covered. I will be very suprised if any of our licensed sales professionals promised that we would cover a couch, but if that is the case, I will personally replace your couch when it wears out! All sales calls are monitored for compliance and accuracy, and agents receive extensive training.
In summary, Good Sam ESP has a record of paying thousands of claims each month. In fact, one out of three of our customers has a covered claim EACH YEAR. If you compare that to the number of homeowner's or auto insurance claims that are paid, I think you will agree, this is one insurance policy that is worth having.
