Good Sam Goofs
The administrator of this site is kept very busy fixing the mistakes of the Good Sam people. Why?
Forum Discussion
wbwood wrote:
What other company gives a public outlet to mention issues that customers have?
I think it's transparency at its best.
I respectfully disagree and here's why:
The forum has become replete with practically daily complaints. It has become so numerous that a few perceptive members have recently begun to counter with their positive responses. Much of the negative is derived from a lack of the poster's full understanding, for what ever reason, regarding the product/service he/she purchased. No surprise (Caveat emptor); some pertain to the marketing snafus indigenous to every large company.Understandable; while some are quite *concerning*.
A traditional venue for checking the credibility of a business is the BBB. Good Sam Enterprises, LLC enjoys a top A+ rating, having successfully closed *51* customer complaints with the bulk involving advertising/sales issues and problems with products/service over the past *three years*. On the surface, that's an incredibly awesome record to be proud of with 1.3 million members. Perhaps, if the complainants on this 300k+ forum took their complaints to the BBB, GS's record would reflect a different skew.
Regarding Camping World with their products and repair services: While under the GS umbrella, they're not listed as a BBB member that I could find. I wonder why that is. The internet's Ripoff Report dot com lists 51 unresolved complaints filed roughly within the same time period as GS's BBB report. Yet IMO, on a scale of 1 to 10, Ripoff Report is a -17 when it comes to maintaining the same respectable standards as the BBB.
Nevertheless, a representative of the Rapid Response team has made clear their policy of privacy in handling complaints. I appreciate their position. However, short of a complainant pursuing their issue directly through the BBB with their reporting, the resolution of those *concerning* issues remain unknown. If that's "transparency at it's best", what's under the rug? In the meantime, GS's image takes a hit, the Rapid Response team is overwhelmed with management by crisis, and the forum becomes an addendum to Ripoff Reports. Many companies have faced similar circumstances. I'd like to see GS get this under control. It's doable and I wish them the best.
