wbwood wrote:
2edgesword wrote:
wbwood wrote:
While one may only pay half the cost for roadside assistance through their insurance company, you have to think about how much more you are actually paying due to your insurance coverage as well for a year.
If I were GS and read what the OP posted about still having them work to send someone out while they had another roadside assist coming out and then cancel, then I would be less likely to assist in any refund of the yearly fee. On top of that, if they had found someone and dispatched them and the tow truck did head that way, who is gonna pay for their time and gas? Also, someone else could of been needing the help of that driver in the meantime, while the OP tied up two different drivers for his situation.
I disagree with this.
The OP paid for both services and has a right to call both if he is having an issue. If you make a service request and later cancel it due to the delay in satisfying that request (either you fixed it yourself or had someone else fix it) you ultimately paid for that service.
The major issue is the delay is GS providing the service in a timely fashion AND the OP not clearly understanding what services were provided at no additional cost as part of the assistance program. GS has to work on expediting service but should not be faulted for notifying the customer that he would be responsible for charges not covered under the roadside assistance agreement.
Why not check with each service first to see how long it will take rather than telling one to go ahead and then telling another to go ahead and cancel it. Now if someone else in that area needed GS and that's all they had, then their wait I'll be longer. The OP mentioned a 90 minute wait from GS, could it because they were out on other calls? Now someone else is going to be delayed a period of time longer, whether GS, aaa or whoever that the tow truck is providing service for at the moment.
Based on what is said in the OP he didn't call Progressive until he had been kept on hold by GS for 30 minutes. Once he got the confirmation that Progressive had a person dispatched to take care of the problem he called GS to cancel. It doesn't appear to me that he caused any undue hardship or delay to another GS member.
Beyond that, this was a repair not assistance in changing a flat tire which is covered by the roadside agreement. While I can understand that the work involved in accomplishing this repair is probably not as involved as changing a tire it's still a repair.
O.k., the horse is dead so I'll stop beating.
