kratedisease wrote:
Yes, members "Pitch" and "2edgesword" fully under stood my post
1st issue is how Good Sam took so much longer
2nd issue is that from my many past experiences with Mapfre Road America which is my automotive and motorcycle road side assist, they try to help in any way they can to try to see if they can fix the problem ( as long as it very minor) to get you back on the road BEFORE they try to tow .
Older Ford chassis F53 like my 2000 Hurricane have a fuel shut off switch in case of impact that shuts off the Fuel pump. The same switch triggered on my 2001 Lincoln Navigator years ago and when I called Mapfre Road America, the tow driver showed up and showed me where the reset button is and just reset it.....he did not tell me that was a repair.
Like member "Pitch" said.... I needed to get back on the road ASAP. I am NOT retired but just on vacay...
By the way I posted the same thread on Irv2.com and many people posted replys that they were also unhappy with Good Sam , and overwhelmingly reccomended Coach Net Road side assist with rave reviews.
I clearly understand what a repair is. If my fan belt breaks or a hose pops I understand it is a repair.
But I just needed Good Sam to take off the spare off the frame so I MYSELF could tie up the spare frame with even a old shirt so I could be on my way.
There are issues here beyond what GS did or didn't do or what is reasonable or contractual for roadside assistance.
It seems the OP is not happy with the time it would have taken for GS to respond to his problem. Progressive RSA responded quicker so they are good and Good Sam is the devil. He
had to get back on the road quickly because
his schedule is important, more important than someone that is retired. That speaks volumes to me.
The definition of a repair (or the difference, thereof) between the OP and the RSA service is probably the most influential piece of what ensued. His previous RSA with Mapfre had helped him out without billing for a repair and he now feels that this should be the case with all other roadside assistance. The practical truth is that it usually is and had Good Sam arrived on scene it might have been identical. We will never know because that didn't happen. Both RVnet members that the OP considers to understand his situation consider what transpired a repair, based on their posts. I consider anything that involves a service worker and his knowledge or tools to fix, either temporary or long-range, to be a repair.
In the OP's
thread on irv2.net, I count one disatisfied with GS roadside assistance. Some of the posters liked the service from GS, some liked Coachnet.
For clarity, I don't have a horse in this race, I don't use road side assistance. My posts in this thread are so that others that do want road side assistance can see beyond what the OP considers "bad".
