Good Sam Perks

I was checking out the Good Sam Club website the other day and found the "Good Sam Perks" section. I watched the video and went to access the section but I could not, it was showing "Renew Today to Gain Access to Good Sam Perks". I always renew my membership for 2 years at a time since I became a member in 2009, my membership does not expire till September so I figured this must be a glitch. I called the phone number listed and the lady I spoke to said she was going to reset my password and that would fix the problem. It did not so I called back this morning and was informed I WOULD have to renew my membership to gain access! Surely this is a mistake on your staff's part? Otherwise this is a low blow to gain renewals! As long as I am a current member I should have access to all benefits my membership entails. If this is the direction the Good Sam club is going then I am most likely not going to renew my membership any more.