Forum Discussion

JimK's avatar
JimK
Explorer
Apr 16, 2014

Good Sam roadside assistance app problem.

When the GSRA App was announced I installed it on both of our phones.
The beauty of this app is that you pre-enter all your info on all covered vehicles, your GS member number, etc so that when it is necessary to call for assistance all that info and your GPS location is sent to GSRA.
I recently had occasion to call for assistance. I was asked my name, which is understandable to confirm that it was really me calling. But then I was asked for my GS membership number - data that was stored in the app and sent to GS as soon as I made the call. It meant having to dig out the wallet and dig thru the various cards to find the correct one while stranded on the side of an interstate. It wasted time and made the situation more stressful.
What is the point of using the app if I'm going to have to repeat all the info anyway?
Roadside Assistance
  • wbwood's avatar
    wbwood
    Explorer
    Apr 16, 2014
    You can put the person on speaker and access the app to get that information.
  • sch911's avatar
    sch911
    Explorer
    Apr 16, 2014
    The app does not send any data when you make the call, doesn't work like that. As stated you need to multitask to get the required info.
  • JimK's avatar
    JimK
    Explorer
    Apr 16, 2014
    sch911 wrote:
    The app does not send any data when you make the call, doesn't work like that. As stated you need to multitask to get the required info.


    I believe it does - it was obvious from our conversation that she was already looking at certain info and was just asking for member no. as a confirmation.
  • sch911's avatar
    sch911
    Explorer
    Apr 16, 2014
    JimK wrote:
    sch911 wrote:
    The app does not send any data when you make the call, doesn't work like that. As stated you need to multitask to get the required info.


    I believe it does - it was obvious from our conversation that she was already looking at certain info and was just asking for member no. as a confirmation.


    Only your location...
  • Rollnhome's avatar
    Rollnhome
    Explorer
    Apr 30, 2014
    JimK I hope everything worked out and hope your were going on or continued your vacation. If taking your wallet out of your pocket to get your card number is all that stressful your due for a long vacation. :)

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