I have a friend who runs a towing service. They contract with the roadside companies for a specific time period usually one year, give rates covering most situations and have room to negotiate special circumstances or on a case by case basis with some companies. Direct pay customers will always be first.There are times when there are just not any trucks available and he has bumped calls to take higher priority customers. The roadside service can not control anything the tow company does outside the agreement since they are independent contractors; otherwise under IRS rules they would become employees of the roadside company. If the tow company does not follow through on the agreement then the only thing a roadside company can do is not use them again. That is why they have the reimbursement clause to cover when things go wrong and the customer does it themselves. You can read on other forums that all of the roadside companies and the insurance companies have people complaining about service.
I have had GSRA, CoachNet and AAA over the years. I would never go back to AAA. CoachNet was okay but so far GSRA has taken care of me.
