Good Sam Roadside assistance not so good!
When I purchased my RV several years ago I purchased GSRA. After my experience with GSRA yesterday, I will go back to AAA. I had to use GSRA for the first time yesterday when my motorhome threw the...
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I would like to believe that this experience was an anomaly and was the result of a "Critical Processing error" by a GS service representative who lacked competent training and/or was just lazy and should be fired yesterday!!!!
My experience with GS has been positive for 23 years with only 1 incident when a poorly trained representative suggested I could chain up my broken trailer spring with a rope and drive it 30 miles to a repair shop.:( She said that she could find a RV shop who would have the spring I needed for my specific trailer on a SUNDAY morning and then I could install it while pulled along side of the road. I said "call me back in 15 min. and let me know if you can find the rear spring". She called back and said she could not find the spring!!!!!! and that most of the RV stores were closed on Sun.:):):)
On a positive note, a GS tow truck took 1 1/2 hrs to get to our location due to a high number of service calls. I called GS and complained. GS called me back and apologized and sent me a $25 credit card for diesel fuel as a token of their customer service.
My experience with GS has been positive for 23 years with only 1 incident when a poorly trained representative suggested I could chain up my broken trailer spring with a rope and drive it 30 miles to a repair shop.:( She said that she could find a RV shop who would have the spring I needed for my specific trailer on a SUNDAY morning and then I could install it while pulled along side of the road. I said "call me back in 15 min. and let me know if you can find the rear spring". She called back and said she could not find the spring!!!!!! and that most of the RV stores were closed on Sun.:):):)
On a positive note, a GS tow truck took 1 1/2 hrs to get to our location due to a high number of service calls. I called GS and complained. GS called me back and apologized and sent me a $25 credit card for diesel fuel as a token of their customer service.
