Good Sam Roadside Assistance, that didn't assist
Before anyone starts flaming me like many did the guy in a few posts above I will just say, I honestly don't care what any armchair quarterback thinks regarding this posting. I am simply putting it out there to make as many as I possibly can aware of how the service from Good Sam is. ROTTEN!!!
The alarm started sounding on our motor home so we pulled over on a the roadside (only place available) on a busy interstate. I called GSRA as soon as I found that the radiator hose was busted & it wasn't something I could fix on the roadside, even though I have all kinds of tools with me. We have now been sitting here for almost 6 hours waiting on a tow. The tow truck driver called us about 20 minutes ago to tell us he is still at least 45 minutes way, The rest of the story is, GS called this company to ask how much the tow would be & then sometime later finally called back to contract with them. Obviously GS wanted a cheaper tow bill but couldn't find anyone so they called this company back, meanwhile the tow company had another call come in so our wait time was significantly extended, to whatever length of time it is until the tow truck gets here. Rather than worry about the customer safety or satisfaction and take the company that could come right out at that time they dilly dallied around before determining they had to take this company's price. I could go on but all of this to say I will NEVER try GS again. This is their second fail at assisting us so that's it for me. I will tell everyone who has ears exactly what our satisfaction rating is for Good Sam Roadside Assistance. Meanwhile we will be right here on the side of the road, praying no one hits us.
The alarm started sounding on our motor home so we pulled over on a the roadside (only place available) on a busy interstate. I called GSRA as soon as I found that the radiator hose was busted & it wasn't something I could fix on the roadside, even though I have all kinds of tools with me. We have now been sitting here for almost 6 hours waiting on a tow. The tow truck driver called us about 20 minutes ago to tell us he is still at least 45 minutes way, The rest of the story is, GS called this company to ask how much the tow would be & then sometime later finally called back to contract with them. Obviously GS wanted a cheaper tow bill but couldn't find anyone so they called this company back, meanwhile the tow company had another call come in so our wait time was significantly extended, to whatever length of time it is until the tow truck gets here. Rather than worry about the customer safety or satisfaction and take the company that could come right out at that time they dilly dallied around before determining they had to take this company's price. I could go on but all of this to say I will NEVER try GS again. This is their second fail at assisting us so that's it for me. I will tell everyone who has ears exactly what our satisfaction rating is for Good Sam Roadside Assistance. Meanwhile we will be right here on the side of the road, praying no one hits us.
