GOOD SAM ROADSIDE ASSISTANCE
On June 12th I called for help as my large slide would not retract. GSRA sent out someone who had no clue how to get my slide to retract and finally after 2.5 hours calling rv service department. ...
Forum Discussion
Yeah, about that! I'm not standing up for Good Sam, heaven forbid, but it is not always their fault. They sell roadside assistance but it is contracted out. When I called for a flat tire on the car (easy right) I was told it would be 90minutes to respond. I decided to start changing the tire myself, (Saturn, small car) and had the job completed in no time. Called and cancelled the service. The tow truck called a few minutes later, he had not been informed of the cancellation, and we talked (nice guy). When I was told the ETA I was also given the service providers phone number...from that point on I should have called the service provider directly. When I first called for service I should have called the provider to verify the time, (not 90 min only about 30 min). When in the future, heaven forbid, I have to call ERS again I will immediately call the service provider given and verify time and their ability to provide the needed service. It's a learning experience.
When a few years ago I did call Good Sam for a HWH jack problem they specifically searched for a provider for hydraulics, it was going to be a few hours before the truck service could arrive in Indio on a Sunday, and luckily other at the fairgrounds came to assist and got me on the road. I again cancelled the service with sufficient time to keep all happy.
ERS, from all major providers is just that, emergency assistance, a single phone number to get help eventually, or to call local Emergency first responders if needed. There are plenty of horror stories about the bad service from CoachNet and AAA.
Just my input.
I do hope GS will follow up on your complaint and fix an obvious customer relations problem. And I hope they fix it soon as I just renewed my GS...hope I never have to use it.
Happy Trails.
When a few years ago I did call Good Sam for a HWH jack problem they specifically searched for a provider for hydraulics, it was going to be a few hours before the truck service could arrive in Indio on a Sunday, and luckily other at the fairgrounds came to assist and got me on the road. I again cancelled the service with sufficient time to keep all happy.
ERS, from all major providers is just that, emergency assistance, a single phone number to get help eventually, or to call local Emergency first responders if needed. There are plenty of horror stories about the bad service from CoachNet and AAA.
Just my input.
I do hope GS will follow up on your complaint and fix an obvious customer relations problem. And I hope they fix it soon as I just renewed my GS...hope I never have to use it.
Happy Trails.
