Good Sam Roadside Assistance
While in Statesville, NC recently, I noted the left inside tire to be without air however with tire bead still seated on the rim. Lucky I thought. Next step was to air up the tire and check for leaks. Unsuccessful, I found the problem. The valve extension which should rest within a rubber insert on the outer wheel had been vibrating which developed a pin hole in the metal extension. Lucky again as this allowed air to escape very slowly which in my opinion saved the tire.
I called Good Sam and explained the situation. BAM ! No roadside assistance unless I purchase a tire ! I tried unsuccessfully three times to explain I had found the leak. The C/S person repeatedly stated, we will not send you assistance unless you buy a new tire. TOTALLY UNACCPETABLE. "But I do not need a tire", I told him. "Those are the rules he replied."
I called severl Tire companies in Statesville. Less than 1.5 hours later, both rears had been removed, the leak confirmed, a new 5" metal valve extension was installed plus he aired up all tires to 100psi as a courtesey. Total bill was $109.00 which I gladly paid. I gave the repair person $20 for my gratitude.
A Big let down. . . .as Good Sam Lifetime members, plus Platinum (or whatever they call it) Roadside assistance, plus, plus, plus. . .we got the shaft when we needed service. They are totally unwilling to compromise if the customers need is outside the box of "tell the customer this" rules and regs. BTW, my C/S refused to transfer my call to a supervisor.
Eric & Anita Clapp
W'Bago Journey 40L
Scion XB toad
I called Good Sam and explained the situation. BAM ! No roadside assistance unless I purchase a tire ! I tried unsuccessfully three times to explain I had found the leak. The C/S person repeatedly stated, we will not send you assistance unless you buy a new tire. TOTALLY UNACCPETABLE. "But I do not need a tire", I told him. "Those are the rules he replied."
I called severl Tire companies in Statesville. Less than 1.5 hours later, both rears had been removed, the leak confirmed, a new 5" metal valve extension was installed plus he aired up all tires to 100psi as a courtesey. Total bill was $109.00 which I gladly paid. I gave the repair person $20 for my gratitude.
A Big let down. . . .as Good Sam Lifetime members, plus Platinum (or whatever they call it) Roadside assistance, plus, plus, plus. . .we got the shaft when we needed service. They are totally unwilling to compromise if the customers need is outside the box of "tell the customer this" rules and regs. BTW, my C/S refused to transfer my call to a supervisor.
Eric & Anita Clapp
W'Bago Journey 40L
Scion XB toad
