KID2TEXAS wrote:
Posted: 06/18/16 01:02pm
My main question is there any service out there that is known for great service? Well had to use my good sams roadside for the first time today on my F250,I leave in the Memphis area so its not like i was way out in the country, i switched from AAA hoping for a better experience but not to be. It started with me using the app on my phone and made the call was put on hold for 5 min saying nobody available please hold, another 3 minutes past and finally got a great lady that was very nice and said can I have your name and number, i said didnt the app fill all that in she said it works sometimes, anyway she got me all set up and said i can hang up and will get a text of who is coming. this was 10:02 am, got the text at 10:04 that's pretty good but the wait time said be there at 11:27 am 1.5 hrs in 90 degree weather, 11:30 comes I call and get on hold again and then get to a person and tells me to call the tow company so I did and they said he is on the way should be there shortly, call them again at 12 he is close he had to drop another load first, what so i am on a waiting list now. keep story short and they finally showed up at 12:35 that's 2.5 hrs of waiting in the hot sun. my subscription is almost up now I may look at some of the others listed on here.
RoadsideGuy wrote:
Posted: 06/18/16 01:13pm
Thank you Kid2texas for your post. I apologize for the delay in service. If you can send me a private message with your membership info, I will investigate and respond to you directly.
Thanks in advance.
That only took 11 minutes for a GoodSam response.
Good show!
