Good Sam RV Financing doesn't need business

HappyKayakers wrote:
Must be nice to not need the business. DW and I found a great deal on a 5er over the weekend. Told the dealer we'd like to check out other financing options first. Checked with GS and they had good rates so I filled out the online application. Unfortunately, in my haste, I made a few errors. I didn't see a way to modify the existing application but it provided me the email address of a sales rep. Great. I just emailed him with an explanation and the correct figures. Next day I get an approval via email, based on the original erroneous figures. This email also included a phone number for the same sales rep so I called and left a voicemail. 24 hours later, still no response, and I'm going back to the original dealer for financing. At least I know they'll talk to me. Helluva business model, huh?

It's been 24 hours. Maybe the rep was out of the office today? Maybe he/she was home sick or home with a sick child? Maybe he/she took a long weekend?

You used an online application system to apply for a loan so you could get instant approval - great. It worked. Unfortunately, YOU made an error and now want the same instantaneous response from a PERSON that you got from an automated system. I find that an unreasonable expectation.

Once you made an error on your online application, you moved that application from the "quick and easy" online system to the old-fashioned manual way. And that means working with people and having to deal with 8-5 work days and days off, etc.

Good Sam seems to have a great setup here - they were able to accept your application and provide you an automated decision within a day. To suggest that they don't want your business and/or have somehow failed to provide proper service because of YOUR error is unreasonable.

SDcampowneroperator wrote:
you goofed. any good banker would be shy of a loan on erronius info. Maybe you should be shy of the lender willing to work with you on unclear terms.
If you cant get clear conventional lending, run away.

How did he goof? He says he made a mistake and explained it with a follow-up email with the proper info. Either way, the 'banker' is most likely going to validate it. Where does it say unclear terms? OP did what any smart person would do, get a few financing options to be sure the dealer is not ripping him off.

you goofed. any good banker would be shy of a loan on erronius info. Maybe you should be shy of the lender willing to work with you on unclear terms.
If you cant get clear conventional lending, run away.

Rep might have made his quota and bailed out for a couple of days or forever.