Must be nice to not need the business. DW and I found a great deal on a 5er over the weekend. Told the dealer we'd like to check out other financing options first. Checked with GS and they had good rates so I filled out the online application. Unfortunately, in my haste, I made a few errors. I didn't see a way to modify the existing application but it provided me the email address of a sales rep. Great. I just emailed him with an explanation and the correct figures. Next day I get an approval via email, based on the original erroneous figures. This email also included a phone number for the same sales rep so I called and left a voicemail. 24 hours later, still no response, and I'm going back to the original dealer for financing. At least I know they'll talk to me. Helluva business model, huh?

Rep might have made his quota and bailed out for a couple of days or forever.

you goofed. any good banker would be shy of a loan on erronius info. Maybe you should be shy of the lender willing to work with you on unclear terms. If you cant get clear conventional lending, run away.

SDcampowneroperator wrote:you goofed. any good banker would be shy of a loan on erronius info. Maybe you should be shy of the lender willing to work with you on unclear terms. If you cant get clear conventional lending, run away.How did he goof? He says he made a mistake and explained it with a follow-up email with the proper info. Either way, the 'banker' is most likely going to validate it. Where does it say unclear terms? OP did what any smart person would do, get a few financing options to be sure the dealer is not ripping him off.

HappyKayakers wrote:Must be nice to not need the business. DW and I found a great deal on a 5er over the weekend. Told the dealer we'd like to check out other financing options first. Checked with GS and they had good rates so I filled out the online application. Unfortunately, in my haste, I made a few errors. I didn't see a way to modify the existing application but it provided me the email address of a sales rep. Great. I just emailed him with an explanation and the correct figures. Next day I get an approval via email, based on the original erroneous figures. This email also included a phone number for the same sales rep so I called and left a voicemail. 24 hours later, still no response, and I'm going back to the original dealer for financing. At least I know they'll talk to me. Helluva business model, huh?It's been 24 hours. Maybe the rep was out of the office today? Maybe he/she was home sick or home with a sick child? Maybe he/she took a long weekend? You used an online application system to apply for a loan so you could get instant approval - great. It worked. Unfortunately, YOU made an error and now want the same instantaneous response from a PERSON that you got from an automated system. I find that an unreasonable expectation. Once you made an error on your online application, you moved that application from the "quick and easy" online system to the old-fashioned manual way. And that means working with people and having to deal with 8-5 work days and days off, etc.Good Sam seems to have a great setup here - they were able to accept your application and provide you an automated decision within a day. To suggest that they don't want your business and/or have somehow failed to provide proper service because of YOUR error is unreasonable.

Yeah, I'm thinking the sales rep may not of been there. I have emailed my sales rep before. One time I got an email the same day telling me he wasn't at work that day (he has access to his email away from the store). Another time he never ever responded at all.But if I found a great deal, I would be back down at the dealership making a deal in person....

Good Sam RV Financing doesn't need business | Good Sam Community

14 Replies

Good_Sam_Care_T
Explorer II
Apr 25, 2017
Hello,

I am going to close this topic due to lack of activity. Thank you for your time and participating. Feel free to open a new thread on this topic in the future.

Thanks,
Stacy
Good Sam Care Team
Robyn_Barnes
Explorer
Mar 16, 2017
Hello HappyKayakers,
I work directly with our bank partner and would like to escalate this issue on your behalf. Please send me a private message with your contact information and I will be sure that someone from the bank gets in touch with you as soon as possible. I apologize for the inconvenience and appreciate your patience.

Sincerely,
Robyn Barnes
1968mooney
Explorer
Mar 16, 2017
toedtoes wrote:
HappyKayakers wrote:
For those of you who think I'm being too impatient: I emailed the sales rep the evening of 3/12 and the morning of 3/13. I called and left a voicemail the evening of 3/13. As of now, evening of 3/15, I have not received any type of personal response. That's not customer service in my book. If you're going to take a week to respond, there should be a big disclaimer somewhere on the website or in the automated emails.

3/12 was a Sunday, so it'd be hard for him to respond. It's been 3 work days. Odds are you are not the only person contacting him on a Monday morning wanting immediate assistance. And again, he may have been/currently is out of the office. He may be the only contact for assistance with the automated loan system and is handling all questions about it.

If you aren't happy, then get your loan elsewhere. But IMHO they haven't done anything wrong. Had you entered your info correctly, you'd have your loan and the RV by now.

Take it for what it's worth. You did not qualify to his standards and he is not going to contact you. Go elsewhere if you qualify there.
toedtoes
Explorer III
Mar 16, 2017
HappyKayakers wrote:
For those of you who think I'm being too impatient: I emailed the sales rep the evening of 3/12 and the morning of 3/13. I called and left a voicemail the evening of 3/13. As of now, evening of 3/15, I have not received any type of personal response. That's not customer service in my book. If you're going to take a week to respond, there should be a big disclaimer somewhere on the website or in the automated emails.

3/12 was a Sunday, so it'd be hard for him to respond. It's been 3 work days. Odds are you are not the only person contacting him on a Monday morning wanting immediate assistance. And again, he may have been/currently is out of the office. He may be the only contact for assistance with the automated loan system and is handling all questions about it.

If you aren't happy, then get your loan elsewhere. But IMHO they haven't done anything wrong. Had you entered your info correctly, you'd have your loan and the RV by now.
HappyKayakers
Explorer III
Mar 15, 2017
For those of you who think I'm being too impatient: I emailed the sales rep the evening of 3/12 and the morning of 3/13. I called and left a voicemail the evening of 3/13. As of now, evening of 3/15, I have not received any type of personal response. That's not customer service in my book. If you're going to take a week to respond, there should be a big disclaimer somewhere on the website or in the automated emails.
pconroy328
Explorer
Mar 15, 2017
HappyKayakers wrote:
24 hours later, still no response, and I'm going back to the original dealer for financing. At least I know they'll talk to me. Helluva business model, huh?

I used them - they were *great*.

a) They're really busy.
b) If you're in a rush - they won't meet your expectations.
c) It's a ton of work that I wasn't sure how to do, but they 'held my hand' thru the whole process.

Their rate was low enough it was worth the extra effort for us.

You're right, it worked nothing like buying a car. But now that I know who it works, I'll gladly do business with them again.

Oh - we ended up doing the Cash Recapture.
That simplified things too!
RandACampin
Explorer II
Mar 15, 2017
HappyKayakers wrote:
Must be nice to not need the business. DW and I found a great deal on a 5er over the weekend. Told the dealer we'd like to check out other financing options first. Checked with GS and they had good rates so I filled out the online application. Unfortunately, in my haste, I made a few errors. I didn't see a way to modify the existing application but it provided me the email address of a sales rep. Great. I just emailed him with an explanation and the correct figures. Next day I get an approval via email, based on the original erroneous figures. This email also included a phone number for the same sales rep so I called and left a voicemail. 24 hours later, still no response, and I'm going back to the original dealer for financing. At least I know they'll talk to me. Helluva business model, huh?

You are a moron.
Devocamper
Explorer
Mar 15, 2017
when we used the good Sam service for a refinance it was so very painful to work with them and Essex credit which at the time they were using. we were doing a refinance for a lower rate so time wasn't really a factor like a new purchase would be but emails were not returned for days on end and calls were not returned either. It all ended up ok but as I said it was very frustrating to work with them. good luck in with your new purchase
Mike
Good_Sam_Care_T
Explorer II
Mar 15, 2017
Hello HappyKayakers,

Thank you for your time, I would like to look into the issues you have experienced with the dealer last weekend. Please send a private message with the location you are referring to and a contact number and I will follow up.

Thank you,
Ella
Good Sam Care Team
wbwood
Explorer
Mar 15, 2017
Yeah, I'm thinking the sales rep may not of been there. I have emailed my sales rep before. One time I got an email the same day telling me he wasn't at work that day (he has access to his email away from the store). Another time he never ever responded at all.

But if I found a great deal, I would be back down at the dealership making a deal in person....

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Good Sam RV Financing doesn't need business

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