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47110815's avatar
47110815
Explorer
Jun 04, 2021

Good Sam tried to screw me, ended up screwing themselves

I signed up last year for a basic Good Sam membership, for 1 year.

They tried to lure me right into 'Auto Renewal unless you call a number and cancel'. So I did the very next day, and of course recorded it. I cancelled auto renewal and asked for a confirmation number or similar. The Good Sam employee told me there was none and I 'would not have to worry about it'. Yeah right.

In addition I also cancelled auto renewal on my online account. And I saved the screenshot with date and time.

This week, more than 1 year and 1 month later, my credit card company shows a charge from Good Sam. And this is where they really got into trouble.

Of course Good Sam tried the cheap way, saying that they have no record of me ever cancelling auto renewal. Well, the voice recording is right here. Then Good Sam tried to tell me that I have to do it online in my account. Well, the screenshot with date and time is right there.

So I ended the useless conversation with Good Sam and forwarded the records to my credit card company. They saw it as it was. clear as water, Good Sam is performing fraudulent charges.

Now, that it is public, Good Sam, just like all the other losers, will probably claim that 'there was an issue', and apologize, and 'assure me that they work on high quality standards.....' yadda yadda yadda.

Good Sam, good boy, tried to screw another one but failed badly.
  • Good Sam Care Team wrote:
    Hello 47110815,

    Thank you for your time, we apologize for the confusion with your Good Sam membership. Please provide your membership number in a private message, we will be glad to look into this matter further.

    Thank you,
    Ella
    Good Sam Customer Care Team


    That's not "confusion", that's fraud and theft.
  • Hello 47110815,

    Thank you for your time, we apologize for the confusion with your Good Sam membership. Please provide your membership number in a private message, we will be glad to look into this matter further.

    Thank you,
    Ella
    Good Sam Customer Care Team
  • Good to have records but credit card companies are in the habit of just responding.

    In your case, canceling a charge if you challenge it...even without proof.

    Then it's on the business to reassert it's claim. Probably the end of it but keep an eye on your statement as it could show back up because if they say it's legitimate, the credit card company puts it back on.

    They don't seem to do any actual investigation of if the charge is legitimate, they just seem to respond to the most recent request.
  • What other company has a website/discussion forum that would let you post comments such as yours? Accusing GS of fraud?
  • Glad you had the foresight to keep records for everything. That's really embarrassing for Good Sam. Hopefully they clean up this dishonest practice.

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