Forum Discussion
trailertrashX2
Jul 20, 2013Explorer
wbwood wrote:
What are you wanting from them? You didn't go through with the service call. You didn't like the price they gave you for the additional service beyond what the ERS pays for. I don't think theya did anything wrong. I highly doubt that they will change their prices because of this. Are you wanting them to refund you the money for your membership? They may since you haven't used it, although they do say you only have 30 days to cancel it and get a refund. But in order to make you happy, I'm sure they will.
Again, Did I ever say I wanted anything from them. NO.
This is an exercise in Sharing my experience and expressing my disappointment with ERS.
If I wanted ANYTHING from them I would have provided a list of demands, But I didn't.
If anyone gets anything out of this it should be ERS.
They are in a Niche industry and the supposed "Experts" at what they do.
Not some start up "newcomer who is figuring this all out as they go along.
Now I'm sure there are allot(??) of people out there who are members that will wax on for days about the wonders and beauty of "Godg Sam ERS", but don't be surprised when they throw you across the hood and try to violate you and your intelligence.
They are supposed to be the "EXPERTS' In their field. I didn't know extortion was one of them.
They need to learn to problem solve and empower/train their employers to think on their feet and maybe suggest other ways to resolve the problem.
If one solution is not acceptable, suggest another avenue or method in handling the situation.
When I posed this problem to another Roadside service (AAA) they offered several options/solutions to my problem.
Let me give another example of great service.
The wife comes out to her car after a day at work and her car turn over slowly and wont start and then doesn't turn over at all.
She thinks she may have left something on and thinks the battery to be dead.
She calls her roadside assistance and tells her story.
The roadside company suspects a DEAD battery and takes down her vehicle information and explains to her that if it requires replacing that they can supply a battery, but there will be a charge of $100.
The roadside company sends out a unit that is equipped to handle such emergencies.
As it turns out the battery is tested dead and requires replacement.
Well they unit is carrying a replacement(because they got her car info in the beginning) and exchanges the battery and charges her the $100 and once everything is good the wife in on her way for the cost of $100.
The End
Now she may have been charged a marked-up price, but it was a fair one, not a 400% markup
She also wasn't charged and installation fee, because it was covered by her and EVERYONE else's membership fees.
Now if she was charged a labor charge it may have been at the standard "Shop Rate" which currently runs between $90-$110.
In the end Good Sam ERS needs to learn something from this and I hope they do.
If it does NOTHING for me, maybe it will for the next guy.
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