If they do not want your business then go elsewhere.
They have you mistaken with someone else.
Do you think they will be able to PERMANENTLY straighten it out. My guess is that you would continually be fighting this battle.
You may be offended now but maybe it is a favor in disguise
One question though. Were the early claims correct ("she said in 1997, I had 4 claims, in 1998 I had 3 claims, in 1999 I had 3 claims & in 2000, I had 8 claims,) and you are just disputing the claim in the past year? That might explain the "she told me I never should have been sold the contract since I was on the do not renew list."
