Great Customer service today

Question

I have had another "senior moment" and I lost my Good Sam membership card. I went to the GS website and sent a message asking for a replacement card and if possible; a fax or something from GS showing that I was a member.

In just a little over an hour I had an e-mail from Adam Matson; with a document attached proving my membership and another e-mail stating that new cards were on the way.

That is one more job, well done; and quickly.

good_sam_care_t · Answer

Hello rbturner,Thank you for posting regarding your wonderful experience with Adam. I have forwarded your post to the appropriate department so that we can give credit where it’s due. We appreciate that you took the time to share this with us. Wes RobinsonMarcus' Rapid Response TeamGoodsamcs@goodsamfamily.com

tahiti16 · Answer

As both a member of this forum and a Good Sam member I want to thank you also. We see plenty of post about any company when they mess up but far too few when they do good!

jetboater454 · Answer

Seems like lately we are starting to read the good comment side of GS.

iamichabod · Answer

jetboater454 wrote:Seems like lately we are starting to read the good comment side of GS.X2 on that. I have been a member 23 years and it is good to see them doing so well.I would also like to thank Marcus and the Team for the $10 coupon that they sent me for a recent purchase that I had made.I spent it yesterday! Thanks for the free Table

wandalust2 · Answer

We've always had excellent service from CW. The employees are helpful, polite and knowledgeable. My only issue with them is the Dometic ice maker we bought. After 3 months of use it died. We had it 18 months so they said, "Sorry, it's out of warranty."  :(   We replaced it with a chepo from WalMart that cost less than half.

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