Forum Discussion

JW_of_Opechee_S's avatar
Nov 10, 2017

Great Job Good Sam

We had the unfortunate experience of having a bearing seal fail on our fifth wheel. We were on the NY Thruway so when I called Good Sam I was told that they could not provide service on the Thruway: so they provided me with the number for the Thruway service and told me that I would need to pay for the service and then submit the bill after the service had been provided. Unfortunately we needed a new axel and it was not a stock axel at Dexter. It took a month to get our camper back but it was worth it knowing that all is good now. I called Good Sam now having a bill for the towing and was instructed on how to file the claim online and within two days I got an email back with approval and the amount covered. I can't say enough about how well the process went and the help along the way. Good Sam membership and Roadside membership well worth it.
Thank you

8 Replies

  • Hello,

    I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

    Thank you,
    Ella
    Good Sam Care Team
  • Hello Lenny K,

    Thank you for contacting Good Sam and sharing your experience. We are pleased to hear you are satisfied with the Good Sam Roadside service you have had.
    Please let us know if we can be of assistance in the future.

    Have a good day and thank you for your membership.
    Ella
    Good Sam Care Team
  • Nice to hear that you had a good experience. We have had to use the service three times over the years and have been happy with the service received. The last time we had to use it the Tow Truck driver charged us $150.00 to drop off the trailer at a RV park that was located across the street from the Chevy dealership in Bakersfield. The truck blew a turbo hose off. Put in a claim to Good Sam and was promptly reimbursed.
  • I have good Sams roadside assistance and am happy with them.... Jim2007...
  • Hello JW of Opechee Shores,

    Thank you for contacting Good Sam and sharing your experience with Good Sam Roadside Assistance. We are pleased you are satisfied with the assistance and the process involved with getting your claim processed.

    Thank you for your membership and have a good day.
    Ella
    Good Sam Care Team

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