Forum Discussion
peaches_cream
Mar 27, 2015Explorer
ScottG wrote:Good Sam Care Team wrote:
Hello DanandAlex,
Thank you for bringing this to our attention and my apologies for your experience. I was able to locate your information and have forwarded this to my team that can most efficiently assist. I have requested that they reach out to you. Thank you and have a good day!
Elizabeth
Marcus Rapid Response Team
This is an easy one to fix.
Your response needs to be "We're sorry, we made a mistake. We'll get a check out to you at once."
Anything short of that exposes you for being a fraud.
Why would they admit to a mistake if the item is listed as not covered in the contract? Read the contract people. If you do you will find a lot more is excluded than covered.
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