GS Roadside Assistance

Hello,

I am closing this topic due to lack of activity. Thank you for your time and participating. Please feel free to open a new thread on this topic in the future if you wish.

Thank you,
Ella
Good Sam Care Team

good post best in a long time, where GS comes back and tells us the rest of the story NICE JOB G,S

Wow! A thread about GSRA where GSRA actually published a plan of action to correct a real problem! It seems to me that they should publish more about how they actually propose to resolve the issues that result in complaints.

I have had GSRA for a dozen years and have always had good service, when I needed it. I think it's a shame when complaints on this forum are posted, but we see nothing of the outcome.

art1046 wrote:
Last year I blew a tire on a Sunday in So CA on my way to Las Vegas. Due to the location on the freeway I decided to use my Roadside Assistance. WELL ... Someone was finally found who would do the job. It was going to be two hours until the the could arrive and it would cost $200. Then he was unable to take my credit card for some reason, so I changed the tire myself, wife was terrified do to the location. Not sure if I will renew the service, after all this was in a populated area, not in the middle of nowhere and it was useless.

Art1046,

I have looking into the notes on this call and want to apologize for the behavior of the provider. It seems we secured service with the provider that was sent out. When the provider was on the way out they called back and stated that they did not have the means of taking a our credit card payment and would charge you instead. At this time the rep should have cancelled the service instead of letting the provider proceed to you. We are a sign and drive service. You should not have been charged for this service at all. I will have the rep retrained also in this situation.

I am having this provider reviewed and ultimately I am going to have this provider removed from our network all together if this is not the first occurrence.

I will be contacting you today to see what I can do to keep your business as this seem this was an isolated incident.

Thank you

Rashad Hunter
Program Manager
Good Sam Roadside Assistance

Hello LadyRVer,

Thank you for your time and sharing your positive experience with Good Sam Roadside Assistance. We are pleased you were assisted promptly.

Have a good day and safe travels.

Thank you,
Ella
Good Sam Care Team

Hello art1046,

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Please send a private message with your Good Sam Roadside Assistance membership number and your phone number.
We will look into this matter further.

Thank you,
Ella
Good Sam Care Team

Wow, that doesn't sound good. Why 200 if you had a spare tire, I wonder?

I had to call them just recently from LaPine, OR and got great service. I was impressed with how quickly the provider got to me, got me going and I was on my way.