Hello jurzbill,
Thank you for taking the time to share your story! We certainly appreciate that and please feel free to share anything with us at all.
browntljm- I'm sorry to hear about your experience. Assurant is one of our partner companies who helps to handle our dealership extended service plans. The plans do still have the Good Sam name on them and I would like you to know that they are also really easy to work with should something occur. With regard to your service in Council Bluffs, if you could please send me a private message with your contact information I would like to have someone look into this for you.
Please let me know if you need anything else at all and I hope you both have a wonderful day!
Elizabeth Black-Osborn
Marcus Rapid Response Team