The main slide motor/gear box failed with slide extended. Can't move motorhome. Mobile tech charged $75 service call which is typical. Good Sam does not pay for motorhome service calls but does pay for service calls involving 5th wheels and trailers. Do you think this is fair when the rig can't be moved? I don’t! Thanks.Jack H

I don't think that's true. GS will pay for the service call, just not the labor or parts (if required). I recently had a serpentine belt break, and since it was Sunday, GS not only paid for the tow truck and towing me about 15 miles to an RV park, but also paid for the service call of the technician to come out the next day to replace the belt. I had to pay for his labor and for the new belt.Ron

lanerd wrote:I don't think that's true. GS will pay for the service call, just not the labor or parts (if required). I recently had a serpentine belt break, and since it was Sunday, GS not only paid for the tow truck and towing me about 15 miles to an RV park, but also paid for the service call of the technician to come out the next day to replace the belt. I had to pay for his labor and for the new belt.RonOn the surface this does not make sense! Regardless I talked to the plan rep yesterday and they will not pay for service call. Of course they pay for labor and parts minus the deductible. Thsnks.

chili's trip, Thank you for your time and post. If able please send me a PM with your contact information. I would like to forward this situation to our executive team for review. Mark F Marcus' Rapid Response Team goodsamcs@goodsamfamily.com

chili's trip wrote:lanerd wrote:I don't think that's true. GS will pay for the service call, just not the labor or parts (if required). I recently had a serpentine belt break, and since it was Sunday, GS not only paid for the tow truck and towing me about 15 miles to an RV park, but also paid for the service call of the technician to come out the next day to replace the belt. I had to pay for his labor and for the new belt.RonOn the surface this does not make sense! Regardless I talked to the plan rep yesterday and they will not pay for service call. Of course they pay for labor and parts minus the deductible. Thanks.

I think the responses you see are for GS Roadside Service and not the Extended Service that the OP is talking about.GS Roadside service will cover the service call but not the parts.I don't know about their service plan, but I have a different extended warranty and they are the same. They will not pay for the service call but will pay for the parts and labor minus the deductible and shipping charges.

GSESP won't pay for mobile techs service call | Good Sam Community

12 Replies

chili_s_trip
Explorer II
Apr 29, 2014
lanerd wrote:
I don't think that's true. GS will pay for the service call, just not the labor or parts (if required). I recently had a serpentine belt break, and since it was Sunday, GS not only paid for the tow truck and towing me about 15 miles to an RV park, but also paid for the service call of the technician to come out the next day to replace the belt. I had to pay for his labor and for the new belt.

Ron

On the surface this does not make sense! Regardless I talked to the plan rep yesterday and they will not pay for service call. Of course they pay for labor and parts minus the deductible. Thsnks.
lanerd
Explorer II
Apr 29, 2014
I don't think that's true. GS will pay for the service call, just not the labor or parts (if required). I recently had a serpentine belt break, and since it was Sunday, GS not only paid for the tow truck and towing me about 15 miles to an RV park, but also paid for the service call of the technician to come out the next day to replace the belt. I had to pay for his labor and for the new belt.

Ron

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GSESP won't pay for mobile techs service call

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