Forum Discussion

exgman1's avatar
exgman1
Explorer
Oct 09, 2013

GSRA and Jack Rabbit Network

I'm brand-new to the forum and until I learn the ropes and earn my place, I'll try to keep my remarks brief. My last experience with GSRA (9/22/13) was another unfortunate adventure. I was approximately 15 miles from home (Brevard County, FL) and had a flat on my travel trailer. After several phone calls, a couple to and from GSRA and a couple from someone in Hampton, VA representing himself to be from Jack Rabbit Network. In his last call to me he advised that he was "still trying to find someone in my area who was willing to take the service call." Not knowing any better, I took polite exception to his use of the word 'willing'.

I respectfully declined and cancelled the assistance call. While on the phone with him, a good Samaritan stopped by and quickly changed the tire for me. This entire episode spanned over 2 and 3/4 hours. I'm very disappointed in Good Sam's choice of roadside assistance vendors here in FL. However, overall extremely happy with Marcus and the Good Sam Club and its mission.

Thanks for letting me vent.
Roadside Assistance
  • exgman1's avatar
    exgman1
    Explorer
    Oct 10, 2013
    Good morning Rob, Please see my earlier post about my conversation with Frank from the GSRA team. Thank you for your interest. Mike
  • exgman1's avatar
    exgman1
    Explorer
    Oct 10, 2013
    Good Morning, Per his commitment to me via his post, Frank, from Good Sam Club's GSRA Team, personally contacted me regarding my issues with the GSRA. He was very concerned that GSRA had not met my expectations. He apologized and assured me that they were continually working to improve the program. He was very patient, articulate, and genuinely interested in listening and, understanding, my complaints.

    After speaking with him, I truly believe that he cared about me and all of the other GSRA members. In closing, he again assured me that he and his team were constantly working to improve the service. I was both pleased and relieved by his call.

    Again, thanks for letting me vent.
  • exgman1's avatar
    exgman1
    Explorer
    Oct 09, 2013
    Thank you Frank. I've sent you a private message including the info that you requested. Thank you for your concern. Mike
  • exgman1's avatar
    exgman1
    Explorer
    Oct 09, 2013
    Thank you Steve & Trudy for your reply. I didn't realize that they had to negotiate a price. I truly thought that was a previously agreed upon contract issue. I'm never to old to learn. Thank you again.
  • GSRoadsideAssis's avatar
    GSRoadsideAssis
    Explorer
    Oct 09, 2013
    Thank you for the post exgman1. My name is Frank and I am part of the Good Sam Roadside Assistance Team. I apologize that we were unable to meet your expectations during your disablement. I would like the opportunity to speak with you concerning your complaint. Please send me a private message providing your Good Sam Roadside Assistance and contact information. I will contact you, and I look forward to speaking with you. Thank you, Frank
  • Swamp_Man's avatar
    Swamp_Man
    Explorer
    Oct 09, 2013
    I think that the issue was finding someone who was willing to go out to your location and change the tire. Some towing companies want to make a lot of money on each of these type service calls. They usually go with the call that will earn them the most. Also, some companies don't feel up to servicing an RV. Again, these are only guesses.

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