Good Morning, Per his commitment to me via his post, Frank, from Good Sam Club's GSRA Team, personally contacted me regarding my issues with the GSRA. He was very concerned that GSRA had not met my expectations. He apologized and assured me that they were continually working to improve the program. He was very patient, articulate, and genuinely interested in listening and, understanding, my complaints.
After speaking with him, I truly believe that he cared about me and all of the other GSRA members. In closing, he again assured me that he and his team were constantly working to improve the service. I was both pleased and relieved by his call.
Again, thanks for letting me vent.