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TinyoneRV's avatar
TinyoneRV
Explorer
Dec 17, 2017

GSRA confusion

I received the complimentary upgrade to Platinum membership for the remainder of the term. The letter reads like I now must have platinum to cover my Class B motor home. Yet the description of the plans on line indicate the standard plan covers motor homes, also. Can someone clear this up for me?
  • Thank you for the post darsben1. You were offered a resolution which you chose to decline.

    The thread will be closed due to no activity.

    Thank you,

    Zach
  • GSRoadsideAssistance wrote:
    Thank you for the post darsben1. Please send me a private message with your member number and the phone number you would like to be contacted at. I'll review your account and contact you.

    Thank you,

    Zach

    No thanks you probably did not understand the question. It applies to all members. So I prefer to keep it on this thread.
    If a plan does not renew until let us say October does the level of service remain the same until the renewal date?
  • Thank you for the post darsben1. Please send me a private message with your member number and the phone number you would like to be contacted at. I'll review your account and contact you.

    Thank you,

    Zach
  • GSRoadsideAssistance wrote:
    Thank you for the post TinyoneRV. We apologize for any confusion the may have caused. Just for clarity the letter states the the need to have Platinum for motorized RVs takes effect January 1st 2018. The online member benefit brochures will be updated at that time.

    Please feel free to contact member services at 800-234-3450 or send me a private message with any additional questions.

    Thank you,

    Zach


    FOR RENEWALS AFTER January 1, 2018 DATE CORRECT?
    Will my present level of service for my motor home be affected BEFORE I renew?
  • Thank you for the post TinyoneRV. We apologize for any confusion the may have caused. Just for clarity the letter states the the need to have Platinum for motorized RVs takes effect January 1st 2018. The online member benefit brochures will be updated at that time.

    Please feel free to contact member services at 800-234-3450 or send me a private message with any additional questions.

    Thank you,

    Zach

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