Help with Roadside Assistance

toedtoes wrote:
This is an emergency roadside assistance plan. They cover "emergency" situations only.

AAA, Coachnet, etc, would deny your claim also. This isn't about Good Sam being lousy or cheating people. It's about understanding what you paid for.

You did not have need of emergency roadside assistance. You had a planned towing need. That means you pay for it.

The only way they would have paid is if you had waited until you were ready to have it towed, then called Good Sam and requested a tow to your shop. Good Sam would have arranged with a contracted tow company and towed your vehicle. It may have taken 20 minutes. It may have taken 10 hours. But they would have covered the tow.

Further to that scenario, they will only tow it to a "capable and willing" repair location, which may or may not be your preferred shop. You don't get to pick the shop, in most cases. You may suggest it, but they're under no obligation, if they can find one closer to the disabled vehicle.

This is an emergency roadside assistance plan. They cover "emergency" situations only.

AAA, Coachnet, etc, would deny your claim also. This isn't about Good Sam being lousy or cheating people. It's about understanding what you paid for.

You did not have need of emergency roadside assistance. You had a planned towing need. That means you pay for it.

The only way they would have paid is if you had waited until you were ready to have it towed, then called Good Sam and requested a tow to your shop. Good Sam would have arranged with a contracted tow company and towed your vehicle. It may have taken 20 minutes. It may have taken 10 hours. But they would have covered the tow.

Good afternoon,
As stated in the membership brochure, fees for services obtained independently of the Good Sam Roadside Assistance program will not be reimbursed. You can reference the full membership brochure by using the link below. Please let us know if you have any further questions, thank you.
https://roadside.goodsam.com/brochures

They make a 'cut' off the proceeds is why. Ever see those tow away zones? They are there to make money for the tow company and the property owner who gets a portion of the proceeds. That's just one of the ways a towing company gets the jobs. Even those towing hotlines get a cut where they find one to help you supposedly right away. If you want a better deal just pay cash and call the various towing companies yourself. You can even find the right type of tow rig without confusion or a mix up.

They have lots of reasons to turn down service. My friend was turned down because he hadn't "activated" his account. They had cashed his checks!

you should have known