Helpful?
A few weeks ago I called GS Roadside Assistance because of a blowout on an inside dual tire. I explained our problem to the dispatcher. She determined our location from our cell and we were informed t...
Forum Discussion
jetboater454 wrote:Ralph Cramden wrote:
So they advertise and charge for a service that caters to the RV owner but a purchaser should forgive them for lack of or poor training, consistently poor service, etc etc etc? Ok. It has nothing to do with me first.
Didn't mean to imply that. But basically a lot of times it is with the service supplier. The call center could do a lot better job making sure the provider can and will do the service in a timely matter.
Maybe it's time for an undercover boss episode at the call center.
Not praising GS,I have other towing for my stuff, but try calling for any road service on a busy holiday or even during winter in the snow country and see how long it can take. And even CN has had problems,but GS could take lessons from them.
Perhaps send Marcus as the undercover boss? He could repeat over and over the canned statement used by the admins on this board. Please send a PM and we'll send it over to upper management or whatever the spiel is?
