Well, I just had a very unpleasant interaction with Good Sam Roadside Assistance. I have had this service for 3 years but this i sthe first time I have had to use them.I discovered that both of my outside duel tires in back were flat. I attempted to inflate one them but the valve stem was what was leaking and I assume that is what is wrong with the other one. I called Good Sam fully expecting that they would tow the rig in and have the tires repaired. NOPE. Because it was one tire on each side they wouldn't tow it. They wouldn't repair it, period. Their only solution was for me to buy two new tires from them! I was talking with a supervisor, too.Wanna bet I don't continue using them for road side assistance? Hope you folks can learn from my experience.

I would not jump out and blame GSRA for what their contractor does or say. It could be they are not following the guide lines.I hope GS comes on and gives a straight answer not one of their private messages.

enblethen wrote:I would not jump out and blame GSRA for what their contractor does or say. It could be they are not following the guide lines.I hope GS comes on and gives a straight answer not one of their private messages.Do you belive in the tooth fairy too?:S:S:S

As a matter, yes!Many tow companies try to get as much from individuals that they can squeeze out of you.OP: did you report this to GS? Did you tell GS that it was tire issue?

Good Evening jgiedl,I do apologize for the issue you faced with our dispatch. I would like to look into this further with you. Can you please send me a private message with your membership number and preferred contact information.Thank you...Rudy, Good Sam Response Team.

enblethen wrote:As a matter, yes!Many tow companies try to get as much from individuals that they can squeeze out of you.OP: did you report this to GS? Did you tell GS that it was tire issue? I meant the GS reply same old stock 1

Here's my story, judge for yourself | Good Sam Community

16 Replies

4X4Dodger
Explorer II
Aug 18, 2015
Sfla2 wrote:
enblethen wrote:
As a matter, yes!
Many tow companies try to get as much from individuals that they can squeeze out of you.
OP: did you report this to GS? Did you tell GS that it was tire issue?
I meant the GS reply same old stock 1

If you read this forum you know I am no apologist for GSRSA or GSE in general.

But honestly they have to start the inquiry somewhere. They have to be fair to their vendors and support the customer. They have to do something to gather the facts. They cant just simply come on here with their first post and answer the issue. They deserve a chance to investigate it.

Having said that they do need to start answering AFTER the investigation and posting what was done about the problem without violating the OP's privacy or revealing dollar numbers.

It really is up to the op to come back and give the details.
Sfla2
Explorer II
Aug 17, 2015
enblethen wrote:
As a matter, yes!
Many tow companies try to get as much from individuals that they can squeeze out of you.
OP: did you report this to GS? Did you tell GS that it was tire issue?
I meant the GS reply same old stock 1
Good_Sam_Care_T
Explorer II
Aug 17, 2015
Good Evening jgiedl,

I do apologize for the issue you faced with our dispatch. I would like to look into this further with you. Can you please send me a private message with your membership number and preferred contact information.

Thank you...Rudy, Good Sam Response Team.
enblethen
Nomad
Aug 17, 2015
As a matter, yes!
Many tow companies try to get as much from individuals that they can squeeze out of you.
OP: did you report this to GS? Did you tell GS that it was tire issue?
Sfla2
Explorer II
Aug 17, 2015
enblethen wrote:
I would not jump out and blame GSRA for what their contractor does or say. It could be they are not following the guide lines.
I hope GS comes on and gives a straight answer not one of their private messages.

Do you belive in the tooth fairy too?:S:S:S
enblethen
Nomad
Aug 17, 2015
I would not jump out and blame GSRA for what their contractor does or say. It could be they are not following the guide lines.
I hope GS comes on and gives a straight answer not one of their private messages.

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Here's my story, judge for yourself

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