How do I get refund

Executive wrote:
First off, Good Sam just like AAA do not have a fleet of repair trucks waiting to service someone in need. They are simply facilitators. Yes, we give them our money and hope we never need their service, but if we do, we call. They, in turn check their rolodexes for service providers near our service needed location. Often, due to contractual obligations these providers are on a rotation basis to prevent dispatchers from sending favorite providers. Once the provider is dispatched, GS/AAA/CN is done on their end. The service you receive is dependent on the service provider they've called. These service providers are under a contract with GS/AAA/CN. If their service falls below expectations, their contract may be modified and/or terminated. Much like an employment application, someone may look great on paper but may fail the true test of employment once hired.

Feedback goes both ways. I always call CN back after my service call to commend/condemn their service provider. That's the only way they can judge the level of service these contract providers perform. Your issue that happened 6 months ago should have been resolved back when it occurred. IMO, there's not much to be done at this point as I doubt the record of your "incident" is in anyone's file. GS may refund your money, or a partial refund as a gesture of good faith as I would expect them to do....good luck...Dennis