How do I get refund
I given my complaint to Roadside Assistance, with no luck. I given it to sales people who try and get me to renew, with the last person hanging up on my wife. Shows how concern you are of your member...
Forum Discussion
darsben wrote:Executive wrote:
First off, Good Sam just like AAA do not have a fleet of repair trucks waiting to service someone in need. They are simply facilitators. Yes, we give them our money and hope we never need their service, but if we do, we call. They, in turn check their rolodexes for service providers near our service needed location. Often, due to contractual obligations these providers are on a rotation basis to prevent dispatchers from sending favorite providers. Once the provider is dispatched, GS/AAA/CN is done on their end. The service you receive is dependent on the service provider they've called. These service providers are under a contract with GS/AAA/CN. If their service falls below expectations, their contract may be modified and/or terminated. Much like an employment application, someone may look great on paper but may fail the true test of employment once hired.
Feedback goes both ways. I always call CN back after my service call to commend/condemn their service provider. That's the only way they can judge the level of service these contract providers perform. Your issue that happened 6 months ago should have been resolved back when it occurred. IMO, there's not much to be done at this point as I doubt the record of your "incident" is in anyone's file. GS may refund your money, or a partial refund as a gesture of good faith as I would expect them to do....good luck...Dennis
WHere I live in New York State AAA DOES HAVE IT OWN FLEET OF TRUCKS> THE EVEN CARRY FRESH BATTERIES
Dennis,
I think the bigger picture is who makes sure they have a good Fleet on contract. Why does GS ask if the service was completed, but if it isn't why do they not try and find out why? Yes, the issue happened on Feb 11, 2015. As you said, I tried to give feedback on GSRA Member Testimonials on Feb 13, but they appear not to pay attention to anything negative. I have filed this with Action Line and if none of these work, I will go to BBB, since the one time I tried to use the service, they did not keep with the agreement to send me capable help. I just glad I was not in the middle of no where and lost cell coverage, knowing now they would have just left me there.
Kent
