How do I get refund
I given my complaint to Roadside Assistance, with no luck. I given it to sales people who try and get me to renew, with the last person hanging up on my wife. Shows how concern you are of your member...
Forum Discussion
Executive wrote:prancer wrote:
Dennis,
I think the bigger picture is who makes sure they have a good Fleet on contract. Why does GS ask if the service was completed, but if it isn't why do they not try and find out why? Yes, the issue happened on Feb 11, 2015. As you said, I tried to give feedback on GSRA Member Testimonials on Feb 13, but they appear not to pay attention to anything negative. I have filed this with Action Line and if none of these work, I will go to BBB, since the one time I tried to use the service, they did not keep with the agreement to send me capable help. I just glad I was not in the middle of no where and lost cell coverage, knowing now they would have just left me there.
Kent
I agree with you, Kent. Good Sam is trying to be all things to RVers, which is good. What's not so good, IMO, is they're moving too quickly into all areas before mastering one. They need to start with the basics, service and sales, then move to the others. They haven't even mastered the service angle yet. Take a look at AAA..they too failed years ago when they first started roadside assistance. I can remember the complaints! Now they're considered the top dog. This took years of trial and error and a good deal of money and commitment to make it so. Again, IMO, Good Sam is trying to reinvent the wheel instead of following in AAA footsteps and provide a niche service to RVers....
I hope they make you whole..take a look at ripoffreport.com also....Dennis
Dennis,
You made me remember I am getting old. I AAAsince soon after starting to drive 1975. To me they been getting worse, but I guess part of that is getting impatient as I get older. I remember when I had trouble, I could call the garage and get serviced quicker, then the time I spend on the phone getting AAA to dispatch someone. The good old days. I remember the trip tik, that they just quit. In the past, they never come close to what the computers do now. My work is in computer, but I still remember the good work that people who care about their work did and a computer can't replace that human touch, again, a show of I am getting old
Kent
