How do I get refund

Now that I cooled down, I would appreciate it if someone could tell me where Frank gets the fact that GSRA is the BEST Roadside Assistance company. I would like to state, I did get upset and confronted Frank. When he called me and told me how he was requested to investigate my issue with my tires, I told him that was not my complaint, my complaint was where they could not get my pickup boosted and I had to call AAA, he said he reviewed my call history and did not see anything else. I told him this just gets me madder, that I am told he will investigate this issue and he knew nothing about it. At this time I would assume he would say let me check into it and get back to me but no, he just keeps telling me how good they are and how well they communicate.

After talking with Frank, I just wonder how many people they offer a free year in hope that quiets them down. When I talked to Mark earlier, I was hoping he was offering it to me because he felt I was right, but was surprised he offered it before the investigation.