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HappyKayakers's avatar
HappyKayakers
Explorer III
Apr 28, 2014

How many databases exist for customer info? -UPDATE

This morning I logged on to goodsamclub.com and updated my mailing address. Then I used the web contact form to request the Lifetime Member card that I never received (and noted that I'd just updated ...
Good Sam Club
HappyKayakers's avatar
HappyKayakers
Explorer III
Apr 28, 2014
Leeblev wrote:
There is one database, as far as I know. The problem is that they do not update instantly, but usually once every 24 hours or so. If I had updated my info, turned around and asked for a new card, I would have expected to not see the updated information for at least a day.


You work for GS?

As a former database administrator, 24 hrs makes no sense, especially since my correct mailing address was displayed on the website. That requires a call to the database.

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