Forum Discussion

doughboy's avatar
doughboy
Explorer
Jul 17, 2018

I am sorry to hear you have not been contacted

on 11th of june, on our way home from florida, i stopped a roadside rest outside of ST Augustine. while there i was walking the dog and checking out my tt for any possible problem. i soon discover i have a tire that is in need of changing. having purchased road assistance from camping world, i limped to their nearest store. tried to buy a new tire. well they didn't have one in the size i needed. so i showed them my good sam card and asked that they put on my spare. i could have done it, but being 70 years old and having purchased the assistance, why not use it? well camping world told me they didn't honor good sam. i could call for a service from good sam or pay them to change it!! calling for service they said it would be sometime in the afternoon, it was 8 am. well $81 dollars and 2 hrs later i was on the road. camping world said good sam SHOULD reimburse me.
time will tell.


WELL IT'S BEEN 3 WEEKS, NO WORD FROM GOOD SAM.
GUESS I'LL WRITE IT OFF AS A LESSON LEARNED!!!!!!


It's been 4 weeks now.
still no word!!!!!
should i be looking at AAA for a new plan??

5 WEEKS AND STILL NOTHING11111


Administrator said
thank you for providing an update. I am sorry to hear you have not been contacted. I have updated your case and requested you be called as soon as possible.

STILL NOTHING

and now the ADMINISTRATOR HAS closed this topic due to lack of activity.
so now the ADMINISTRATOR has given up too!!!!!

16 Replies

  • Does it sound like CW does not trust Good Sam for the reimbursment?
  • You would think the policy would be for CW to change the tire and THEY would seek reimbursement from Good Sam. Oh wait, that would be customer service..never mind.
  • ReneeG wrote:
    Wait. Aren't they affiliates and Camping World sells Good Sam?????!!!!


    Now, now...let's not cloud the issue with facts shall we? ;)

    But yeah, when I read it, I was a bit baffled by it too.

    I would have thought it would be a selling point by the CW to change the tire for him...Makes the customer appreciate that they took the time to help him. And in return, that same customer may come back to that (or another) CW in the future to make additional purchases or even by a new RV.

    But that's just my two cents worth...
  • Wait. Aren't they affiliates and Camping World sells Good Sam?????!!!!
  • Hello doughboy,

    Thank you for your time, the team has left you several voicemails.
    I have requested they contact you today.

    Thank you,
    Ella
    Good Sam Care Team

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