If you're not happy I'm not happy

While the OP is a bit light on data, I can see his point. He HAS contacted GS once (or possibly more) already, who in turn told him that they would contact him. They have not followed up on their end of the bargain and the OP is rightfully disgruntled with their lack of Customer Service.

I was going to go into SLA's and service agreements, and all that, but figured it would fall on deaf ears...